Active Customers Due
For Scheduled Maintenance |
Service Reminder
Letter for Scheduled Maintenance w/ Voice & E-mail
Messaging |
Active Customers Most
Recent RO Within 6 Months |
4-Color Service Coupon Mailing w/ Voice & E-mail
Messaging |
| Non-Customers - Initial Mailings |
4-Color Service Coupon Mailing w/ Voice & E-mail
Messaging |
| Non-Customers - Non Responsive |
Service Reminder
Letter w/ High Value Offer & Voice & E-mail Messaging |
Inactive Customers Most
Recent RO > 6 to 12 Months |
Service Reminder
Letter w/ High Value Offer & Voice & E-mail Messaging |
| Non-Customer Sales Dept. Records |
Service Reminder
Letter w/ 1st Free Oil Change & Voice & E-mail
Messaging |
Lost Customers Most
Recent RO > 12 to 24 Months |
Live Call Telephone Survey w/ High Value Offer |